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To fulfill customers’ expectations, reps should foresee and head off the necessity for follow-up phone calls, handle the emotional aspect of interactions, lower the need for patrons to switch company channels, hear and discover from disgruntled buyers, and concentrate on issue solving, not speed. Ultius writers don’t simply Collect sources http://online-hbr-case-solution31626.collectblogs.com/1279721/the-best-side-of-online-case-study-solution


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